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Autoholly

  • How it works
  • About us
  • Help
  • Terms & Conditions

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© 2025 AUTOHOLLY
All rights reserved
email: holly@autoholly.com
phone: +45 30593084

Frequently asked questions

About AutoHolly

What is AutoHolly?

AutoHolly specializes in moving new and used vehicles across Europe, with teams in Copenhagen and Frankfurt.

Who can use AutoHolly’s transportation services?

Our services are designed for businesses in the automotive industry.

What types of vehicles does AutoHolly transport?

We handle a range of vehicles, including passenger cars and vans, up to L3/H3 size.

Booking and Scheduling

How do I arrange for vehicle transportation?

Fill out our online form and click ‘get transport quote’.

What is the timeframe for scheduling a transport booking?

The expected timeframe for loading your vehicle is shown when you get your transport quote.

Can I add more vehicles to an existing order?

Contact us to add more vehicles to your order.

Is it possible to request transportation for a specific day?

We aim to accommodate your schedule, but can't guarantee specific day transportation.

How do I confirm the pickup of my vehicle?

Regular updates about pickup and delivery status are available in your account.

Pricing and Payment

How do I calculate the cost of transporting a vehicle?

Use our transport calculator on our website for an instant quote.

What payment methods does AutoHolly accept?

We accept credit cards, PayPal, and bank transfers.

What is the process for post-transport payment?

You'll receive an invoice with a 7-day payment term after delivery. New customers may need to pay in advance.

How and when will I receive my invoice?

Your invoice is available in your account after placing a transport order.

Transportation Process

How long does it take to deliver a vehicle?

Delivery times vary based on the route.

How will I be informed about my transport schedule?

You'll receive an email notification and can track the status on our website.

What do the transport status terms mean?

To be planned, Preplanned, and Planned statuses are explained.

What if there's a delay in my vehicle's pickup or delivery?

Contact us immediately in case of any delays.

How does AutoHolly handle vehicle drop-off?

We coordinate with the drop-off location for a smooth process.

What if my vehicle hasn't been delivered as expected?

Contact us for immediate assistance in case of discrepancies.

How can I find out the specific arrival time of the transporter?

Contact us for the latest information from the driver.

What are the requirements for vehicle charge and fuel?

Ensure your vehicle has enough fuel or charge for at least 100 km.

Documentation and Privacy

Is personal identification required for transportation?

We comply with privacy laws and do not require personal IDs for transportation.

When can I access my CMR file?

Access your CMR file in your customer portal a few days after your order.

What documentation is necessary for partnering with AutoHolly?

No extra documentation is usually needed.

Where can I find transport documents after completion?

All transport-related documents are available in your customer account post-transport.

Get an instant transport quote

Get a quote