Autoholly is a Danish-registered company providing various transportation services for new and used vehicles across Europe. Autoholly doesn’t own vehicles or employ drivers, but utilize a large network of vetted, high quality Transport Partners. In this way, Autoholly can offer fast, affordable, safe and fully insured transport services that comply with all relevant European transport regulations.
Autoholly and its Transport Partners (sub-contractors) perform all transport assignments in accordance with the CMR Act (“Convention On The Contract For The International Carriage Of Goods By Road, 1956”.
Autoholly assumes the car is drivable unless otherwise specified at the time of booking.Autoholly utilizes a network of terminals (“hubs”) for consolidation and re-loading onto other transporters before delivery. In most cases, the cars will be driven briefly at the hubs, and it is the responsibility of the Shipper that the car can be started during the entire journey from collection to delivery. In case cars cannot be started due to a depleted battery or lack of fuel or for any other reason, Autoholly reserves the right to charge a fee of DKK 500 + VAT to jump-start or re-fuel the carIt is the customers responsibility that the cars are sufficiently fueled and charged to ensure that the car can be handled safely throughout transit.
Autoholly and all its Transport Partners perform all transport assignments in accordance with the Danish CMR Act, unless otherwise agreed.Autoholly recommends customers to take out direct insurance cover for cargo/ goods in case additional coverage is required and for cases where Autoholly’s liability does not apply. Autoholly only covers damage for which Autoholly is responsible and cannot be held liable for damages caused by third parties including, but not limited to, for example theft, traffic accidents where third parties are liable, force majeure etc.
Autoholly does not currently offer to transport non-starting cars. Autoholly cannot offer to load cars by “winch” or “skates”. If the car cannot be started (even after trying a jump-start), a full transport will be charged
If normal transport has been booked (without Autoholly being made aware that the car needs to be recovered) and we cannot move the car upon collection, Autoholly reserves the right to invoice the full cost of transportation for a wasted journey.
In case a recovery is needed, Autoholly will do our best to assist with referrals to potential Partner Companies who will be able to provide recovery transports
If a car is not ready for transport (not accessible, or drivable, the cost for the wasted journey will be invoiced at the full cost of transportation agreed, as Autoholly will not be able to use the slot occupied by the booked car. This applied for all cases where Autoholly is not responsible for conditions at pick-up that prevent the car from being transported.
Autoholly requires a minimum 24 hours notice of cancellations. For cancellations received with at least 24 hours notice, there is no charge. For cancellations received with shorter than 24 hour notice, Autoholly reserves the right to invoice the full transportation price upon cancellation, regardless of whether the car has been loaded or not.
Autoholly always do utmost to ensure safe handling of your cars while under our care. Autoholly is liable for the car from the time one of our employees, or appointed agents or business partners takes over the car. Autoholly’s liability ends when the vehicle is delivered and signed for by the Receiver or another person appointed by him. Reference is made to our delivery guides as outlined in “Clause 10. Delivery guidelines”.If no receipt is issued by the receiver (usually a signed CMR form), Autoholly’s liability ends when the car is physically delivered.
If delivery should take place outside of Receiver’s opening hours, Our liability ends when the vehicle is delivered, locked and placed at the designated Receiver, or an alternative delivery location appointed by the Receiver.
Autoholly is liable for transport damage that Autoholly or our appointed Transport Partners may cause to the car during the liability period. Autoholly is not liable for damage or delay as a result of force majeure, which includes, but not limited to; wars, rebellion, civil disturbances, pandemics, strikes or lockouts, release of nuclear energy, natural disasters (including flooding, avalanches, hailstorms, hurricanes, etc.)
Autoholly is not liable for indirect or consequential loss including a loss due to delayed or hindered delivery. Autoholly does not cover the cost that a customer might have when ordering an alternative transport provider due to delayed or failed delivery from Autoholly.
Autoholly is not liable for damages which are not visible due to the manufacturer’s transport protection cover from the factory. Autoholly cannot be held liable for damages which are not likely to have occurred during the transport and which could not be seen by the carrier.
As a standard, Autoholly provides transports based on “open car transporters” and Autoholly is therefore not liable for damage to windows, windscreens and glass roofs from stone chips, and Autoholly is also not liable for cracks which occurred due to tension in the glass. Likewise, small scratches and paint chips do not qualify as a damage, if they can be mended by polish or paint stick and as such they are not claimable. Autoholly does not cover damages on used or new vehicles unless the damage is clearly a transport damage that has occurred during the transport facilitated by Autoholly.
Autoholly does not cover goods, accessories, spare parts etc. that are placed in the transported cars. Furthermore, Autoholly is not liable for damages that occur because of the nature and condition of the transported vehicles including mechanical and electronic defects / wear and tear as well as defects on batteries.
It will always be the customer’s responsibility to ensure that the car is made ready for safe transportation on an open car transporter. This includes, but is not limited to;
Autoholly cannot be held liable for the handling of any paperwork (registration papers etc) e.g. between a car buyer and car seller, including when the paperwork is left inside the car or handed over upon collection.
If an acknowledgement of receipt (typically the signed CMR) is not issued, Autoholly’s liability ceases upon safe and responsible delivery of the car. Unless otherwise agreed with the Receiver, or the booking party, safe and responsible delivery is deemed to apply outside business hours when:
Unless the Receiver or booking party notifies Autoholly in writing of any changes, the transfer of liability for the car is assumed upon safe and responsible delivery.
Autoholly always aims to deliver Fast, Safe and at a Great Price.
The date of booking is denoted as “day 0”. The delivery time will be the date of booking (day 0) + xx working days, if booked before 10:00 CET on day 0. If the order is received after 10:00 CET the delivery time will be Day 1 + xx working days.The number of working days will be agreed separately at time of booking either on our Website, or by phone or e-mail.
The car will be picked-up and delivered within the promised timeline (Day 0 + xx days).
Autoholly always aims to deliver Fast, Safe and at a Great Price. In rare cases, delays happen due to human factors such as vehicle breakdowns, employee sick days etc. In these cases within the control of Autoholly, we offer the following compensation to clients:
Example:
9. Collection guidelinesTo ensure smooth pick-up and deliveries every time, Autohollly has a set of guidelines that must be followed in order to pick up the car for delivery;
Similarly for deliveries, when handing over the car, an external inspection is carried out by the Driver jointly with the Recipient in accordance with relevant Association of European Vehicle Logistics (ECG) industry standards;
the following guidelines must be followed in order to deliver the car:
Autoholly aims to process any claims swiftly, and can always be contacted by e-mail or phone with any questions. Below outlines or process and conditions for recording and submitting claims;
If any damage is recorded (photos + written note on receipt/ CMR) jointly with our driver when receiving/handing over the car, the Receiver must file a complaint with Autoholly.
Any damage claims relating deliveries after business hours must be submitted to Autoholly before 12:00 noon the next working day.
The complaint must include:
A description of the damage claim should be sent to claims@autoholly.com
Prior to repair of any damage which is accepted by Autoholly, the extent of the repair and the repair costs must be approved by Autoholly.
Autoholly reserves the right to require an assessment report from a claims assessor to approve the repair and the costs of the repair, or Autoholly may obtain an alternative offer for similar repair from another professional repair shop.
Upon completion of the repair an invoice must be sent within 60 days from Autoholly’s acceptance of the damage. Payment terms are running month + 21 days.
Replaced parts are Autoholly’s property. Autoholly does not accept claims for value depreciation of any other indirect or consequential damages
Full payment will be required for Autoholly’s services notwithstanding any interruptions in relation to maters pertaining to the Receiver, Shipper or Freight Payer. The due date is always reflected in the invoice from Autoholly.
Autoholly does not accept offsetting of receivables due from other outstanding invoices. Autoholly charges a 2% monthly interest on any overdue payments per each new month
Any disputes regarding Autoholly’s services shall be settled in accordance with Danish law by the Court of Copenhagen